Refunds & Returns Policy

Refunds & Returns Policy

At ShineSutra.net, your satisfaction is our top priority. We are committed to providing a seamless shopping experience and ensuring you feel confident with every purchase. Below, you’ll find our policies regarding order cancellations, refunds, and returns.

Order Cancellation

  • All orders can be canceled before they are shipped.
  • If you need to cancel or modify your order after payment, you must contact us within 12 hours of placing it.
  • Once the packaging and shipping process begins, the order cannot be canceled.

Refund Policy

We want you to shop with confidence and offer the following guarantees:

You’re eligible for a full refund if:

  1. You don’t receive your order.
  2. Your order does not arrive within the guaranteed time (45 business days, excluding 2–5 business days for processing).
  3. The item is not as described or arrives damaged.
  4. You decide you no longer want the product (in this case, the item must be returned at your expense, unused, and in its original condition).

Full refunds are NOT available if:

  1. The order does not arrive due to factors within your control (e.g., providing an incorrect shipping address).
  2. The order does not arrive due to exceptional circumstances beyond our control (e.g., customs clearance delays, natural disasters).

How to Request a Refund

Refund requests must be submitted within:

  • 10 business days after the order is delivered, OR
  • 45 business days after the order is placed.

To request a refund, simply send us a message via our Contact Us page. If approved, your refund will be processed, and a credit will be applied to your original payment method within 14 days.

Easy Returns

We proudly back all our products with a 60-day money-back guarantee.

  • If you’re not satisfied with your purchase, you can return it for a replacement or a full refund, no questions asked.
  • Returns are at the customer’s expense and items must be unused and in their original condition.

Steps for Returns

  1. Contact us through our Contact Us page to initiate a return.
  2. Follow the instructions provided by our team.
  3. Please do not return any items without receiving prior authorization.

At ShineSutra.net, we are dedicated to providing you with the best solutions. If you have any questions or concerns about your order, our support team is here to help.

Thank you for choosing ShineSutra.net – where your satisfaction is guaranteed!